Grievance Mechanism

The Nagaad project has a functional grievance mechanism in all the six cities where the Project is being implemented and this will remain in place. Multiple grievance uptake channels including in person, by phone, text message or email are available for registering grievances or providing feedback. Grievances are handled by grievance redress committees (GRCs) established in each district/zone where the Project is being implemented. The district/zone GRC comprises representatives from women and youth groups, elders, and religious leaders; representatives of project affected persons; and representatives of the municipalities. The GRC receives, registers, and acknowledges complaints, screens, and establishes the basis of the grievance, supported by the PIU and the engineering consultant and coordinates with the PCU, PIU and the contractor on grievances resolution, and escalates unresolved grievances to the PIU and PCU.